Returns & Exchanges

Everything about returning your order

What if my order is damaged / wrong?
If your order is damaged or we made a mistake, we will do our best to make it right. Please let us know what’s wrong with your order and initiate a return r...
Sun, 29 Aug, 2021 at 11:08 AM
How do I return/ exchange my items?
Really easy! Visit our Returns Portal to download your return label to send it back to us.  To use the Return Portal you will need your order number (it...
Mon, 3 Jul, 2023 at 4:10 PM
What is your return policy?
We really want you to love and feel great in all our Montelle products. If you're having second thoughts or need to make a change, don't worry!  Y...
Sun, 29 Aug, 2021 at 11:18 AM
Is it free to return items?
 All our return labels cost $5.99 to return in the continental US or Canada. 
Sun, 29 Aug, 2021 at 11:18 AM
Final Sale?
Sale items are returnable unless marked Final Sale.  Unfortunately we are unable to accept any returns that are marked as Final Sale. 
Sun, 29 Aug, 2021 at 11:20 AM