Montelle Intimates

Before Placing an Order 12

• Can I make changes to my order?
• Can I cancel my order, after I've placed it?
• Can I make my order over the phone?
• Where do i put my discount code?
• Can i use more than one discount code?

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After Placing an Order 4

• How can I track my order?
• Where do I find my order number?
• What if my order is incorrect or damaged?
• When are my loyalty points added?

Shipping 5

• How can I get free shipping?
• What are the shipping fees?
• What is express shipping
• Which couriers do you use?
• Can i ship to a PO box?

Delivery 3

• My order wasn't delivered, help!
• How long will it take to receive my order?
• I put the wrong address and now it's shipped, what happens next?

Returns & Exchanges 5

• What if my order is damaged / wrong?
• How do I return/ exchange my items?
• What is your return policy?
• Is it free to return items?
• Final Sale?

Refunds 3

• How long does it take for my return to be processed?
• How long before i receive my refund?
• What was I refunded less than i paid?

My Account 5

• How do i create an account?
• I didn’t receive a confirmation email, what do I do?
• How do i see previous orders?
• How do i unsubscribe from emails?
• How do i change my password?

My Personal Information 3

• Can i delete my account?
• Do you keep my personal information stored?
• How do I request to delete my personal data?

Bra Fitting 4

• How do I know my bra size?
• What is a sister size and how can I find mine?
• How do I know if my bra fits?
• How can I make my bra last longer?

Products & Brands 5

• Where can I find a store with Montelle items?
• Where are your products made & shipped from?
• Are your products ethically made?
• Can I buy a gift card?
• Important Information on sale events and promotional periods:

Inner Circle Reward Points 10

• How do I earn more points?
• How can I redeem my rewards?
• I redeemed my Inner Circle points but I can't find my voucher.
• How many Inner Circle Points do I have left?
• Can my Inner Circle points be transferred?

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Contacting us from US 1

• How to contact us from the US

Contacting us from Canada 1

• How to contact us from Canada