After Placing an Order

How can I track my order?
As soon as your order has been shipped, we send out a shipping confirmation email, where you can find your tracking information. If you can’t find your emai...
Tue, 17 Aug, 2021 at 4:28 PM
Where do I find my order number?
As soon as you’ve placed your order, you will receive an email with your confirmation. In this email you will find your order number - it begins with&nb...
Tue, 17 Aug, 2021 at 4:27 PM
What if my order is incorrect or damaged?
Montelle Intimates prides itself on the quality of our products and ensuring all our orders are delivered correctly. However, should there be something wron...
Sun, 29 Aug, 2021 at 10:55 AM
When are my loyalty points added?
Your loyalty points are added to your account 7 days after the order has been fulfilled. Should you return the item, loyalty points will be deducted accordi...
Sun, 29 Aug, 2021 at 10:57 AM